Email-first support

Help without a personal phone number.

Choose the closest issue below. Each button opens a structured email so we can respond with the right context—normally within two business days.

01

Technical setup

A step failed, the local model will not start, or the agreed workflow is not behaving as documented.

Start this request
02

Scheduling

Choose or change an appointment window, confirm your time zone, or ask about session preparation.

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03

Cancellation or refund

Request cancellation, report an incomplete service, or ask how the published refund policy applies.

Start this request
04

Privacy or data request

Ask what information is held, request correction or deletion, or report a privacy concern.

Start this request

How support works

AI-assisted.
Human-reviewed.

AI may help classify a request, summarize the history, locate the relevant guide, and draft a response.

A person reviews every outbound support reply during the founding stage.

AI cannot approve refunds, charges, remote access, account changes, destructive actions, or public posting.

No customer calls are required. Support is handled through the business email unless both sides arrange another method.

Urgent safety issue

Stop first. Then report.

If software is deleting files, accessing an off-limits folder, or behaving like a security incident, stop the affected program and disconnect it from the internet if safe to do so. Then email an urgent safety report. This service is not an emergency-response provider.